Frequently Asked Questions

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1) When do you guys bill?

A: We bill at the beginning of each month of service. Please pay between the
1st and 7th of the month to avoid any late fees. Your payment at the beginning of the month covers you for that month of service.
Example: If paying on January 1st. You are paying for service for that month. Therefore, the next payment would be on February 1st for the month of
February. Any repairs or filter cleanings are billed separately from
service at the time of completion.

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2) How long does my pump need to run?

A: Unfortunately, that’s difficult to say without knowing the flow rate and size of the pool. Once we get an idea of how much water your pump is moving, we adjust accordingly. We aim to accomplish at least 3-4 turnovers per day to achieve maximum filtration of bacteria and pollutants. 

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3) How often should my filter be cleaned?

A: This depends on a few factors, like swimming regularity, filter size, amount of swimmers, pool size, surrounding trees, and dust factors. Not all pools are equal, but we find the average for best results to be between minimum 2-3 times per year.  More may be necessary depending on how rough the winds and the weather get on that specific year.

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4): Are you guys able to come in an emergency? 
A: Absolutely. We pride ourselves in being able to adapt and provide great customer service. If you reach out, we’ll try our hardest to help you out in an emergency. We may have to charge for extra trips outside regular service if we’re not near you at the time.

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5) Can you tell me about acid washing?
A: Yes! Acid washing allows us to remove a thin layer of pool surface so we can expose your finish as it was originally meant to be displayed. Think of it as similar to polishing glass. We remove a top thin layer to expose a more pristine next layer.
This has a few extra benefits as well. For example: If you have light scaling in the pool surface, acid washing does a good job at removing most, if not all, of it. Acid washing also allows for things that get trapped in between the surface and the light scale that forms above the surface to be removed. Such things like, trapped CYA that can eventually seep back into the water over time, micro metals, stains, etc.

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6) I would like to know when it’s time to drain my pool?
A: As with most things chemistry related, it depends. I dislike giving this answer, but that’s the reality of it. Let’s talk about one of the main factors that comes up the most often. If you’d like to know of the others, just shoot us an email! Would love to chat about it.
CYA (cyanuric acid):
What is it?
: Cyanuric acid, also known as stabilizer or conditioner, is a chemical commonly used in swimming pools. Its primary function is to protect chlorine from being rapidly degraded by sunlight. By maintaining an optimal level of cyanuric acid, pool owners can extend the effectiveness of their chlorine, ensuring cleaner and safer water. 🏊
Why is it an issue when it gets past a certain level? :  Excessive cyanuric acid can hinder chlorine’s effectiveness by grid locking the chlorine in the water and not letting it become free chlorine, leading to poor sanitation. This leads to having to overdose the pool with more chemicals, which then increases the CYA even more at a faster rate. Once we hit a certain CYA limit, we start fighting an uphill battle more costly than simply draining the pool water.

Where do we draw the line? :

We have 3 ranges of CYA that we base our recommendations on for our specific Arizona climate. The higher the parts per million (ppm) reading that we get, the less effective your chlorine becomes while in the pool. CYA builds over time and sadly doesn’t evaporate. Therefore, we have to drain the water as needed when we get high readings.
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Range 1: CYA of 30ppm – 100ppm 🟢 – At 100ppm, we’re nearing a level where it’s starting to become a question of potentially draining, but not quite necessary.
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Range 2: CYA between 100ppm – 150ppm 🟡- Around these levels, we start to notice that chlorine is not as effective, but we can still give ourselves an advantage by making sure we treat with algaecides and phosphate removers and make sure the filters are clean. At this level of CYA, we also strongly recommend a poolRX mineral unit to gain some insurance through the summer. PoolRX is metal mineral allow that essentially helps fight algae in a pool for up to 6 months. This combined with our weekly chemicals, we’re feeling pretty confidant that the pool will not have major issues during the summer. 

Price for PoolRX Blue (7.5k – 20k gallon pools): $65 (manufacturer may change price over time)
Price for PoolRX Black (20k – 30k gallon pools) $80 (manufacturer may change price over time)
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Range 3: CYA greater than 150+ 🔴 – Anything above 150ppm CYA, we’re drawing on a lot of luck and overdosing of chemicals to survive the summer. At this point, we outright just recommend draining. We can almost guarantee a pool will have issues in the summer at this CYA level.

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While most companies recommend absolutely draining around Range 2 🟡: We try to extend your water as much as possible because we understand that constant drains can be exhausting. However, depending on how much chemical demand your pool has (Dogs, Parties, Swimming regularity, etc.) sometimes yearly drains might be required. The more chemicals that we use, the faster the CYA unfortunately climbs. Summers in Arizona are unforgiving, and this is why we believe that being proactive can save everyone a lot of headaches. Let’s keep your pool looking great year round.